Terms of Service

These Terms of Service govern your use of Auditara, operated by Auditara Ltd, a company registered in England and Wales. By creating an account and using the platform, you agree to these terms in full.

Auditara is a certification programme workspace used by companies working towards certification and by consultants running client programmes. It provides methodology tracking, gap assessment, remediation planning, document generation from your own answers, evidence linking, and sign-off workflows. It is not a legal compliance tool and it is not a certification body. Outputs from the platform do not constitute legal, compliance, or professional advice. You remain solely responsible for the quality and accuracy of your work and any advice given to your clients.

You may sign in with a Google account or with an email address and password. You are responsible for maintaining the security of your account and for all activity that occurs under it. You must notify us immediately at hello@auditara.io if you become aware of any unauthorised use.

You agree not to:

• Use the platform for any unlawful purpose or in violation of any applicable regulation.
• Upload content that infringes third-party intellectual property rights.
• Attempt to access, probe, or test the security of the platform without authorisation.
• Introduce malware or any code designed to interfere with the platform.
• Resell or sublicence access to the platform without our written consent.
• Impersonate any person or entity.

When you use Auditara to run your compliance programme, you are the data controller for any personal data you upload. You are responsible for ensuring you have a lawful basis for processing that data and for informing the people concerned. Auditara Ltd acts as your data processor for that data. Our Data Processing Agreement governs that relationship and is available at auditara.io/dpa.

All intellectual property in the platform, including the methodology structure, design, and codebase, belongs to Auditara Ltd or its licensors. Your programme data and uploaded files remain yours. We do not claim any ownership over your work product.

• Free tier: Access is provided at no charge subject to a limit of one active programme.
• Guided Implementation: Priced by the scope agreed on your onboarding call and confirmed in your order before any payment is taken. It may be paid as a single payment or in instalments. An instalment schedule is fixed at the outset and does not renew.
• Programme Assurance: A subscription taken after certification, priced in the order confirmed with you. All amounts exclude VAT. Payment is processed by Stripe. Subscriptions renew automatically until cancelled.
• Cancellation: You may cancel at any time via your account settings. On cancellation, your plan reverts to free. Your data is preserved. You will not be charged again after the end of your current billing period.
• Refunds: We do not offer refunds for partial billing periods. If you have a specific concern, contact hello@auditara.io and we will consider it on its merits.

We aim to maintain high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible. Current uptime status is available at status.auditara.io.

To the fullest extent permitted by law, Auditara Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform. Our total liability in any twelve-month period shall not exceed the amount you paid us during that period.

We reserve the right to suspend or terminate your account if you breach these terms, with or without notice depending on the severity of the breach. On termination, your data will be deleted within 30 days per our Privacy Policy.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We will notify you by email at least 14 days before any material change to these terms. Continued use of the platform after the effective date constitutes acceptance of the revised terms.

hello@auditara.io